Frequently Asked Questions
How long does shipping take for my tea order?▼
We process orders within 24 hours. Standard shipping typically takes 3 to 5 business days, ensuring your premium tea leaves arrive fresh and ready for brewing.
What is your return policy for food products?▼
Due to the perishable nature of our tea, we cannot accept returns. However, if your order is damaged or incorrect, please contact us for a full replacement.
Which payment methods do you accept?▼
Té Company accepts all major credit cards, PayPal, and Apple Pay. Our secure checkout process ensures your financial information is protected with industry-standard encryption protocols.
How do you ensure the quality of your tea?▼
We source directly from sustainable farms and conduct rigorous tasting sessions. Every batch is vacuum-sealed at the source to preserve the delicate aromatic profile and flavor.
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What Our Customers Say
“The Frozen Oolong has a remarkably floral profile. It is easily the best loose leaf tea I've found.”
“Incredible quality and fast shipping. The pineapple cakes are the perfect balance of buttery and tart.”
“A true connoisseur's dream. The packaging is beautiful and the tea leaves are consistently fresh and whole.”