Returns & Exchanges
Due to the perishable nature of our premium loose-leaf teas and artisanal snacks, we cannot accept returns on food items once they have been shipped. If your order arrives damaged or incorrect, we are committed to making it right with a replacement or store credit.
Contact Support
Email our concierge team within 7 days of delivery with your order number and a brief description of the issue.
Provide Documentation
Include clear photographs of the damaged packaging or incorrect tea canisters to help our quality control team assess the claim.
Review Process
Our specialists will review your request within 48 hours to determine eligibility for a complimentary replacement or refund.
Resolution
Once approved, we will immediately dispatch a fresh shipment to your address or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing