Frequently Asked Questions
Everything you need to know about our premium tea selections and service.
How do you ensure the freshness of your tea?
We source our tea directly from small-batch farmers and store them in temperature-controlled, airtight environments. Each order is packed in UV-protected, resealable pouches to maintain peak flavor and aroma until it reaches your cup.
What is your shipping policy for delicate food items?
We ship nationwide via expedited couriers to ensure freshness. Orders are typically processed within 1-2 business days. For fragile tea sets or perishable snacks, we use specialized protective packaging to prevent damage during transit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customs duties and local taxes are the responsibility of the recipient. Shipping times vary depending on the destination and local customs processing.
Can I return tea products if I change my mind?
Due to the food-grade nature of our products, we cannot accept returns on opened tea or food items for safety reasons. However, if there is an issue with your order or quality concerns, please contact our support team within 7 days for a resolution.
Are your teas organic or sustainably sourced?
We prioritize partnerships with tea gardens that practice traditional, sustainable farming methods. While not all small-scale farmers carry official organic certification, we personally vet our sources to ensure no harmful pesticides are used.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal for a secure checkout experience.